1. What information we collect
We collect information in two main ways.
a. Information you provide directly
When you contact us or submit an inquiry form, we may collect:
- name
- email address
- phone or WhatsApp number, if provided
- organization, school, company or group name, if relevant
- inquiry type, preferred timing, group size and city interests
- any details you include in your message
If a private walk, field route or custom city experience is later confirmed, we may request additional operational information where relevant, such as meeting preferences, dietary considerations, accessibility notes, emergency contact details for group contexts, or other information needed to prepare the experience safely and appropriately.
b. Information collected automatically
When you visit our website, standard analytics tools may collect non-personal information such as pages visited, time spent on the site, general location such as country or city, and device or browser type. This information helps us understand how people use the website and does not identify you personally.
2. How we use information
We use the information we collect to:
- respond to inquiries
- suggest suitable private walks, field routes or custom city experiences
- coordinate timing, meeting details and operational arrangements
- handle educational, partner or group inquiries through the appropriate Scivi Travel or Vietnam Group Operator team when relevant
- improve our website, content and city-route design
- support safety and operational readiness when a route or group experience is confirmed
We do not use your information for unrelated marketing, and we do not sell or trade personal information.
3. Sharing of information
We only share information when necessary for the specific inquiry or confirmed arrangement.
This may include sharing relevant details with:
- Scivi Travel team members handling SaigonWalks inquiries
- Vietnam Group Operator or Scivi Travel staff when the inquiry relates to a wider educational, group or partner program
- local guides, route staff or service providers involved in a confirmed experience
- emergency services, if required for safety
We limit shared information to what is necessary for the specific purpose. We do not sell or trade personal information.
4. Data storage and security
We store information using standard digital tools and take reasonable measures to protect it. While no system is completely secure, we restrict access to relevant team members, use secure platforms where possible, and avoid collecting unnecessary sensitive data.
5. International data context
SaigonWalks operates in Ho Chi Minh City as part of Scivi Travel, while receiving inquiries from visitors, schools, organizations and travel partners in different countries. This means information may be processed across more than one country. We handle this carefully and only share information as required to respond to inquiries or deliver confirmed experiences safely and effectively.
6. Your choices
You can request access to the information we hold about you, ask us to update or correct your information, or request that we delete your information where appropriate. To do so, contact us directly.
7. Cookies and analytics
We use basic analytics tools to understand how visitors use the website. These tools may use cookies to collect non-personal data such as pages viewed, time spent and navigation patterns. You can adjust your browser settings to disable cookies if you prefer.
8. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page.
9. Contact
If you have questions about this policy or how we handle data, you can contact us at:
Email:
info@scivitravel.com
Website:
https://saigonwalks.com/